Importance of Quality for Construction Project Success

Abstract

Construction projects are always expected to create a balance between cost, time and quality. It is possible to have high quality and low cost, but at the expense of time, and conversely to have high quality and a fast project, but at a cost. High quality is not always the primary objective for the client; however, it is extremely important to a successful project. An appropriate level of quality could be determined during all phases of the construction project. Specially, construction and commissioning are two critical phases where the project could impact by its operability, availability, reliability, and maintainability of a facility. Ultimately, a facility with a good construction quality program and minimal defects is more likely to have a smooth and trouble free transition into the commissioning and qualification phase of the project. This creates a great potential for quality improvements in construction projects, as the poor quality could negatively effect to project failures. Therefore, the purpose of this research is to investigate the importance of quality for construction project success. Accordingly, quality and related key literature were reviewed and a framework of quality for construction project success was developed.