‘Plan of action’ for organisational change: a case study of Indian public sector construction organisation

Abstract

Recently, one of the Indian public sector construction organisations has adopted app-based work measurement and its billing system to reduce the cycle time in the “Procure to Pay” process. Though it could be a small technological change in the working process that has re-engineered the “As-is” processes, it changes the entire organisational dynamics thereby eliminating gaps in the system. Therefore, this paper provides insights into these change management practices in the public sector construction organisation in the context of implementing technological change in the work process. To develop the "Plan of Action," this study utilised a case study methodology. This ‘Plan of Action’ consists of the following strategies change initiative, formation of change management team, leadership support and involvement, research and benchmarking, stakeholder involvement and engagement, change resistance and persuasion, mandatory training integration, operational efficiency analysis and stabilisation phase. It is revealed that the organisation required commendable efforts in conceptualising, planning, and executing the change process along with special attention to enhancing leadership participation, increasing stakeholder engagement, and providing extensive instruction, training and support to all employees and stakeholders.