Empirical study on improving the performance standard of the offshore ERP consultants in Sri Lankan ERP consulting firm context

Abstract

This research looks into approaches to improve the performance of Enterprise Resource Planning (ERP) consultants in the offshore context, with an emphasis on SAP implementation (before and after go live) of a well-known SAP consulting firm in Sri Lanka. The SAP system is considered as the ERP. In addition, physical and cultural distinctions in offshore areas present additional obstacles. The report outlines existing procedures and highlights major factors influencing consultant performance. A mixed-methods approach is used, with qualitative interviews to collect data from SAP consulting firms and offshore consultants themselves. The findings indicate that communication hurdles, cultural variations, knowledge transfer issues, time zone disparities, and client expectations all have an impact on a consultant’s performance. An analysis of Quantitative survey data sheds light on the effectiveness of these initiatives, demonstrating links between implementation success and enhanced consultant performance measures. Furthermore, the study provides best practices and recommendations for offshore SAP consulting firms looking to improve consultant performance standards, emphasizing the value of proactive culture integration, continuous learning programs, and clear performance evaluation criteria. This research has consequences for both academics and industry, providing unique insights into the dynamics of offshore SAP consulting as well as practical suggestions for firms looking to improve the effectiveness of their offshore consultants. By addressing the problems unique to offshore contexts, this study advances SAP consulting techniques and emphasizes the importance of specialized approaches in achieving optimal performance standards in offshore environments